Our Booking Promise

Our cancellation policies are flexible to cover specific circumstances where you might need to cancel your booking with us. The first step is to visit the cancellation page and fill in the request form with documentation and evidence to support your cancellation, and we'll be in touch to confirm the next steps in the process.

Once you have completed the cancellation form and attached the required evidence and documentation, your cancellation request will be received by our cancellation team. They will look at the reason for cancellation and if the evidence you have submitted supports your reason for cancelling. They will be in touch if any additional document is required, and will also let you know whether the cancellation request has been approved or declined and advise you of the next steps.

If you decide university isn’t for you after you have arrived at your Student Roost property, then you may be eligible to cancel your tenancy. Your property team will require evidence that you have withdrawn from university, as well as ensuring all payments are up to date from the day of your arrival. As part of our Cancellation Policy, you may also be required to find a replacement tenant to take over the remainder of your tenancy. Find out more about in-year cancellations here - Cancellation policies | Student Roost

Yes, you can! If you didn’t get into the university you wanted and have decided to defer your studies for a year, then you will be eligible for cancellation as per our policy. You will have to send evidence of your withdrawal from university directly to your property team, so they can cancel the booking and ensure you receive a refund of your deposit, where applicable, and if you have paid rent in advance.

If you cancel your booking before the start of your tenancy, then you will receive a refund for your deposit (if you were required to pay one upon booking), and any advance payments you have made towards your rent.

If you cancel your booking mid-year, then your deposit and any overpaid rent will be refunded back to you. You will only receive a refund on any rent that you have paid from the date of your cancellation.

More information on refunds can be found at www.studentroost.co.uk/payments-and-refunds

For the 2026/27 academic year, deposits are only applicable at our properties in Scotland. More information on deposits can be found at www.studentroost.co.uk/your-deposit