Feedback and Complaints

We understand that sometimes things might go a little wrong…

We do everything we can to make sure our customers have the best experience living with Student Roost. However, we also understand that sometimes things might go a little wrong…

We welcome all feedback and encourage our customers to speak honestly about what it’s like to live with us. We believe this enables us to constantly improve our service and create the best environment for our customers. So, if you would like to submit feedback, please follow the below steps:

  1. The more we know, the better – so record as much detail as you can regarding your complaint. Where possible, this should include specific dates, time scales, and the people involved.
  2. Send this information in an email directly to your Property inbox. You can find your Property email address at www.studentroost.co.uk or by visiting your Property’s reception.
  3. You will receive a response confirming your email has been received and escalated to the Property Manager or the most relevant team member. 
  4. The Property Manager will investigate your complaint and will respond within 3 working days.
  5. You can discuss the outcome of your complaint with the Property Manager and if further investigation or escalation is required, this will be arranged.