Leaky tap or the hob not working? Find out how to report any issues in your room or shared flat.
We get it, sometimes things just fail to work. While living with us, you might experience an issue with your heating or water pressure, or simply need a lightbulb replacing.
Whatever maintenance issue you come across, our property teams are here to help 24/7, 365 days a year.
You will need to let your property team know, either in-person at reception, or via email, telephone call or on the Student Roost app, when you have a maintenance issue.
They will make sure this is logged on our maintenance system for our dedicated in-house maintenance team to investigate and fix. Try to provide as much detail as possible when logging a maintenance request, as this will help the team to gather the correct tools needed or receive assistance from an external contractor where required.
This can depend on the severity of the issue, however we aim to respond to emergency repairs within 4 hours.
When your request is logged onto our system by our team, it is automatically graded based on priority. For example, an emergency request would be an overflowing toilet or loss of water/heating, whereas a moderate request could be a lightbulb change or a request for an extra piece of furniture.
If we need to ask an external contractor or specialist to investigate your maintenance issue further, we will always let you know. This usually happens when problems are identified with materials and services such as main entrance doors, lifts, electricity, water or CCTV. Where possible, our property maintenance teams will try their best to fix the issue without support from an external contractor.