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Help And Advice

During Your Stay

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Articles

Can I access free Wi-Fi during my stay?

Essays to write, gaming to stream. Rest assured you'll stay connected with free Wi-Fi across all of our buildings.

How do I log a maintenance issue?

Leaky tap or the hob not working? Find out how to report any issues in your room or shared flat.

Do I need to book a social space?

Planning an event in a communal social space like a hosting kitchen or games room? We can help.

What should I do if I have a complaint?

We hope your experience of living with us is happy and stress-free. However, in the event of something going wrong, here's what to do.

Can I bring guests into the property?

We get it - you want to invite friends into your living space and show them what they're missing. Here's our stance.

Am I responsible for cleaning my room and other areas?

Find out more about what's expected of you when it comes to cleaning your room and spaces like shared flat kitchens.

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