Maintenance and WiFi FAQs

We try our best but sometimes, things fail to work. Read on for any questions about maintenance and WiFi at a Student Roost property.

How do I report maintenance issues?

Sometimes things fail to work. You might experience an issue with your heating or hot water, or simply just need a light bulb changing. Don’t worry – we’re here to help! Each property has its own on-site Maintenance Team who are only too happy to get things fixed as quickly as possible. If you experience a maintenance issue, please see your friendly team at reception and they will take down the relevant details and have the Maintenance Team take a look ASAP!

If you experience an issue out of hours, our on-site security team will be able to assist.

While we try to resolve any issue as quickly as possible, we sometimes require the assistance of an external contractor. If that’s the case, we’ll let you know.

All emergency repairs are tended to within 4 hours.

What speed is my broadband and how many devices can I connect?

Bandwidth speeds, together with the number of devices that can be connected, are detailed below. Please note that the bandwidth speed detailed below is “up to” the stated wireless speed.

You may find your broadband speed varies during the time of day, for example during the peak time of 7pm to 11pm or there may be other factors affecting your speed (e.g. uploads running in the background, security features performing scans etc). However, upon check-in you will receive details on how to contact the internet provider directly so that they may be able to troubleshoot any problems.

Your personal WiFi connection is available in your flat. If you wish to connect to WiFi in common areas, please contact your reception team who will be able to give you the guest log-in details.

Property

Provider

Devices

Bandwidth (Wireless Speed MB)

Mealmarket Exchange

ASK4

6

100

Pittodrie Street

ASK4

6

100

Buchanan View

ASK4

6

100

Gibson Street

ASK4

6

100

Merchant Studios

ASK4

6

50

Dobbie's Point

ASK4

5

100

St Mungo's

ASK4

6

100

Portsburgh Court

ASK4

6

100

Panmure Court

ASK4

6

100

Lady Nicolson Court

ASK4

6

100

Newcastle 1

ASK4

6

100

St James' Point

ASK4

6

50

St James' House

ASK4

6

100

Chapel Heights

CableCom

5

100

Sheffield 2

ASK4

6

30

Sheffield 3

ASK4

6

100

Laycock Studios

ASK4

5

100

Cornerhouse

CableCom

5

100

Capital Gate

ASK4

6

100

Apollo Court

ASK4

6

100

Myrtle Court

ASK4

6

100

The Railyard

ASK4

6

100

Byrom Point

CableCom

5

100

Tramways

ASK4

6

50

The Towpath

ASK4

5

100

Snowdon Hall

ASK4

6

100

Great Patrick Street

ASK4

6

100

Swanston Street

ASK4

6

100

John Bell House

ASK4

5

100

Nottingham Two

ASK4

6

100

Trinity Square

ASK4

6

100

Hydrogen

ASK4

6

100

The Old Fire Station

ASK4

6

50

The Heights

ASK4

6

100

St Davids

CableCom

5

100

The Depot

CableCom

5

100

Corfe House

ASK4

6

100

Home Park

ASK4

5

100

Vincent Place

ASK4

6

100

Mannequin House

ASK4

5

100