Cancellation Policy
In the event you need to cancel your booking, you can find the cancellation policy for your academic year right here.
We'd be sorry to see you cancel your booking with us, but sometimes these things can't be helped.
Should you need to cancel your booking, you can find the cancellation policy for your academic year below.
Cancellation policies 2027/28 academic year
Cooling-Off Period
You may cancel your booking in writing by providing written notice by completing this form within 3 days of accepting your tenancy agreement. If you decide to cancel your accommodation booking within these 3 days, we will arrange a full refund of any payments you have made.
If you book your accommodation on or after 1 August 2027, your cooling off period will reduce to 24 hours only from the point you accept it. If you do cancel your booking within these 24 hours, we will arrange the return of any payments you have made.
Please note that if you check in to your accommodation and collect the keys during the cooling-off period, the cooling-off period will immediately and automatically end at the point you accept the keys.
Cancelling After Cooling-Off Period Has Expired
If you wish to cancel your tenancy agreement but do not meet the Cancellation Criteria set out below, you will remain liable for the rent in full for the entire term of the tenancy agreement, unless we, at our sole discretion, elect to release you and subject to the conditions set out below, or you find a replacement tenant in accordance with this policy.
If you wish to cancel your tenancy agreement after commencement of the term of your tenancy agreement, and we agree to release you, you will remain liable to pay rent for four (4) weeks from the date we notify you in writing of your release, unless a suitable replacement tenant is found by you and approved by us (as set out below).
Replacement Tenant
If you wish to cancel your tenancy agreement but do not meet the Cancellation Criteria, you may find a suitable replacement tenant and request our approval of the same (which shall be at our sole discretion).
To request a replacement tenant, please contact your property team.
Please note that we will not agree to release you from your tenancy agreement, or to accept a replacement tenant, unless all outstanding accounts with us are settled in full.
Replacement tenant conditions
For a replacement tenant to be suitable it must:
• be a student and meet the accommodation preferences attached to your room (for example, a female-only flat);
• not have any rent arrears under any other rental agreements with Student Roost;
• not be an existing resident or have an existing 2027/28 room booking with Student Roost; sign a rental Agreement for the entire length of the remaining term of your tenancy agreement.
If a suitable replacement tenant is found and approved by us (at our sole discretion), we will release you from your tenancy agreement and your liability to pay rent from the start date of the replacement tenant’s tenancy period, provided that the replacement tenant has signed their tenancy agreement and made any required payment on or before that date.
A tenancy takeover Fee of £50 will apply (England, Scotland, NI). This non-refundable fee covers the administrative costs associated with changing your tenancy agreement. YOU ARE ONLY PERMITTED TO DO THIS UNTIL 31 MAY 2028. FROM AND INCLUDING 1 JUNE 2028 AN OCCUPATION TAKEOVER IS NOT POSSIBLE.
Cancellation Criteria (All Properties)
You may be eligible to cancel your tenancy agreement if you meet one or more of the following:
1. Visa Refusal – your application for a visa has been declined (this does not include situations where your visa has been granted and subsequently withdrawn);
2. Academic Results – you have failed to obtain the required grades to study at university at the start of the 2026/27 academic year, and as such, you do not have student status.
In all cases, sufficient evidence to support your request must be provided.
What constitutes sufficient evidence will be determined by us (acting reasonably), and may include official written documentation from UCAS, visa authorities, or an embassy, supporting your stated reason for cancellation.
ANUK Code Paragraph 4.6 Cancellation Right (Eng Only)
In addition to the Cancellation Criteria above, this cancellation right shall only apply to tenants living in England under a Common Law Tenancy (“Eligible Common Law Tenants”).
1. Eligible Common Law Tenants shall have the option to end their tenancy if they have:
a. withdrawn from, been excluded from or been refused admission to your institution of study, for any reason (including where your institution withdraws or excludes you because a visa has been withdrawn after being granted); or
b. been absent from their course for more than 60 days due to illness and has agreed with their higher education (HE) provider to suspend their studies.
2. In order to do so the Eligible Common Law Tenant must:
a. give at least 4 weeks’ written notice to the Landlord and the notice must state the tenant’s intended date of departure;
b. At the time of providing the written notice to give evidence which is reasonably satisfactory to the Landlord of the tenant’s non-student status or their suspension from their studies due to illness (normally a confirming letter from the educational institution).
c. the tenant must move out of the accommodation on or before the departure date stated in the notice.
If a tenant attempts to exercise an option to terminate, the Landlord must inform the tenant as soon as the Landlord becomes aware of any defect in the notice or evidence and give the tenant a reasonable opportunity to correct it. The Landlord is free to market the room once the determination of tenancy has been accepted.
How to Submit a Cancellation Request
To submit a cancellation request where you meet the Cancellation Criteria, please completing this form including all relevant supporting evidence. You must notify the Landlord as soon as reasonably practicable.
Failure to provide sufficient evidence may delay our decision. We will respond either:
• confirming our decision; or
• requesting further information if required.
If you submit a cancellation request which satisfies the Cancellation Criteria before the tenancy start date (and you have not checked in to the property), you will be released from your obligations under the tenancy agreement from the tenancy start date, provided that sufficient evidence has been shared with us within 4 weeks of the date upon which you submit your cancellation request. If the Landlord terminates the tenancy agreement, the Tenant will be released from liability for Rent falling due after the date of termination, and any Rent/Advanced Rent Payment paid in respect of that period will be refunded (subject to any sums properly due in respect of any period of occupation.
If you submit a cancellation request which satisfies the Cancellation Criteria after the tenancy start date you will be released from your tenancy agreement from the date that is four (4) weeks after sufficient evidence has been shared with us and you will remain liable for rent from the tenancy start date until then.
Important Notes
• The early end of the academic year, or early completion of any examination period, does not qualify as a valid reason for release from your tenancy. You will remain liable for rent for the full tenancy period stated in your tenancy agreement.
Student Roost
Updated October 2026
Cancellation policies 2026/27 academic year
CANCELLATION BEFORE CHECK-IN
1. Student Roost may cancel your booking at its discretion at any time before you check-in to the property if:
(i) you have any rent arrears or owe any amounts/fees under any prior tenancy agreement or occupation contract with Student Roost or any member of its group;
(ii) you have not paid the rent due by the rent date, according to the payment frequency chosen during the booking process;
(iii) you have not paid the damages deposit;
(iv) you have not provided your guarantor's signed guarantee agreement (a) within 14 days of signing your tenancy agreement/occupation contract, or (b) before your check-in date, whichever is the earlier; or
(v) you have not checked-in within 14 days of the start of the tenancy period/occupation period, unless you have made arrangements with the property team for late arrival. You will be liable for the rent up to and including the date of termination.
2. Student Roost may terminate your tenancy agreement/occupation contract at any time before the first day of the tenancy period/occupation period if you are not able to start or continue your course of study at your chosen university or college. You must notify Student Roost in accordance with the terms of Student Roost’s 2026/27 Cancellation Policy.
TERMINATION DURING TENANCY PERIOD/OCCUPATION PERIOD
3. Student Roost may terminate your tenancy agreement/occupation contract at any time during the tenancy period/occupation period if:
(i) you cease to be student in full time education in the United Kingdom;
(ii) you engage in any criminal or anti-social behaviour;
(iii) you breach or fail to observe any obligation or other term of your tenancy agreement or occupation contract; or
(iv) your property is located in Scotland or Northern Ireland, the rent is unpaid for 14 days after becoming due (whether legally demanded or not).
Student Roost will comply with all applicable laws when terminating your tenancy agreement/occupation contract in these circumstances.
The effect of such termination will be to end the tenancy period/occupation period but will not release you from any outstanding obligation and you will still be liable for the rent up to and including the date of termination and any other payments due.
4. If your property is located in England, Student Roost may apply to court for possession of the accommodation if any of the grounds numbered 2, 6, 7A, 8, 10, 11, 12, 13, 14, 15 or 17 in Schedule 2 of the Housing Act 1988 exist or arise.
5. If your property is located in Wales, Student Roost may make a possession claim to court for possession of the accommodation in the circumstances set out in Chapters 3 and 7 of Part 9 of the Renting Homes (Wales) Act 2016.
Full details of the circumstances when Student Roost can terminate your tenancy agreement/occupation contract are set out in your tenancy agreement/occupation contract. You are advised to read the tenancy agreement/occupation contract carefully.
Student Roost
20 October 2026
This Cancellation Policy is compliant with the ANUK/Unipol National Code (the “Code”). The Code can change from time to time and, if anything in our Cancellation Policy conflicts with the Code, the Code will take precedence.
RESERVATION AGREEMENT AND HOLDING PAYMENT
You may cancel your Reservation Agreement by completing this form as soon as possible after accepting your Reservation Agreement.
If a Holding Payment has been made and the Reservation Agreement accepted, a cooling-off period of three (3) days applies, starting from the date of the Reservation Agreement or payment of the Holding Payment (whichever is earlier).
If you cancel your Reservation Agreement after three-day cooling-off period, your Holding Payment will be retained.
When you proceed to sign your Rental Agreement, any Holding Payment that you made will be deducted from your first instalment of rent.
WHERE CANCELLATION CRITERIA ARE NOT MET
If you wish to cancel your Rental Agreement but do not meet the Cancellation Criteria set out below, you will remain liable for the rent in full for the entire term of the Rental Agreement, unless we, at our sole discretion, elect to release you and subject to the conditions set out below.
If you wish to cancel your Rental Agreement after commencement of the term of your Rental Agreement, and we agree to release you, you will remain liable to pay rent for four (4) weeks from the date we notify you in writing of your release, unless a suitable replacement tenant is found by you and approved by us (as set out below).
REPLACEMENT TENANT
If you wish to cancel your Rental Agreement but do not meet the Cancellation Criteria, you may find a suitable replacement tenant, and request our approval of the same (which shall be at our sole discretion).
To request a replacement tenant, please complete this form .
Please note that we will not agree to release you from your Rental Agreement, or to accept a replacement tenant, unless all outstanding accounts with us are settled in full.
Replacement tenant conditions
For a replacement tenant to be suitable it must:
• be a student and meet the accommodation preferences attached to your room (for example, a female-only flat);
• not have any rent arrears under any other rental agreements with Student Roost;
• not be an existing resident or have an existing 2026/27 room booking with Student Roost; sign a rental Agreement for the entire length of the remaining term of your Rental Agreement and secure it with payment of any required deposit.
If a suitable replacement tenant is found and approved by us (at our sole discretion), we will release you from your Rental Agreement and your liability to pay rent from the start date of the replacement tenant’s tenancy period, provided that the replacement tenant has signed their Rental Agreement and paid any required deposit on or before that date.
Student Roost will return your damage deposit (if any), minus any deductions relating to unpaid rent or the condition of your room/flat upon departure.
A tenancy takeover Fee of £50 will apply. This non-refundable fee covers the administrative costs associated with changing your Rental Agreement. YOU ARE ONLY PERMITTED TO DO THIS UNTIL 31 MAY 2027. FROM AND INCLUDING 1 JUNE 2027 AN OCCUPATION TAKEOVER IS NOT POSSIBLE.
CANCELLATION CRITERIA (EXCEPTIONS ALLOWING CANCELLATION)
You may be eligible to cancel your Rental Agreement if you meet one or more of the following Cancellation Criteria:
1. Visa Refusal – your application for a visa has been declined (this does not include situations where your visa has been granted and subsequently withdrawn);
2. Academic Results – you have failed to obtain the required grades to study at university at the start of the 2026/27 academic year, and as such, you do not have student status; or
3. Exceptional Circumstances – you meet the cancellation criteria and requirements set out in the Code in respect of rental agreements (which may include serious medical grounds or bereavement).
In all cases, sufficient evidence to support your request must be provided.
What constitutes sufficient evidence will be determined by us (acting reasonably), and may include official written documentation from UCAS, visa authorities, or an embassy, supporting your stated reason for cancellation.
How to submit a cancellation request
To submit a cancellation request where you meet the Cancellation Criteria complete this form , including all relevant supporting evidence.
Failure to provide sufficient evidence may delay our decision. We will respond either:
• confirming our decision; or
• requesting further information if required.
If you submit a cancellation request which satisfies the Cancellation Criteria before the tenancy start date (and you have not checked in to the property), you will be released from your obligations under the Rental Agreement from the tenancy start date, provided that sufficient evidence has been shared with us within 4 weeks of the date upon which you submit your cancellation request.
If you submit a cancellation request which satisfies the Cancellation Criteria after the tenancy start date you will be released from your Rental Agreement from the date that is four (4) weeks after sufficient evidence has been shared with us and you will remain liable for rent from the tenancy start date until then.
If a damage deposit has been paid, it will be returned following your release. However, if you have already moved into the accommodation, your deposit will be subject to deductions for:
• any unpaid rent during the period of occupancy up to the approved cancellation date; and
• any costs relating to the condition of your room/flat upon departure.
Important Notes
• The early end of the academic year, or early completion of any examination period, does not qualify as a valid reason for release from your tenancy. You will remain liable for rent for the full tenancy period stated in your Rental Agreement.
Student Roost
Updated October 2025
COOLING-OFF PERIOD
You may cancel your booking in writing by providing written notice by completing this form within 3 days of accepting your tenancy agreement. If you decide to cancel your accommodation booking within these 3 days, we will arrange a full refund of your deposit and/or any payments you have made.
If you book your accommodation on or after 1 August 2026, your cooling off period will reduce to 24 hours only from the point you accept it. If you do cancel your booking within these 24 hours, we will arrange the return of your full deposit and/or any payments you have made.
Please note that if you check in to your accommodation and collect the keys during the cooling-off period, the cooling-off period will immediately and automatically end at the point you accept the keys.
CANCELLING AFTER COOLING-OFF PERIOD HAS EXPIRED
If you wish to cancel your tenancy agreement but do not meet the Cancellation Criteria set out below, you will remain liable for the rent in full for the entire term of the tenancy agreement, unless we, at our sole discretion, elect to release you and subject to the conditions set out below.
If you wish to cancel your tenancy agreement after commencement of the term of your tenancy agreement, and we agree to release you, you will remain liable to pay rent for four (4) weeks from the date we notify you in writing of your release, unless a suitable replacement tenant is found by you and approved by us (as set out below).
REPLACEMENT TENANT
If you wish to cancel your tenancy agreement but do not meet the Cancellation Criteria, you may find a suitable replacement tenant, and request our approval of the same (which shall be at our sole discretion).
To request a replacement tenant, please complete this form .
Please note that we will not agree to release you from your tenancy agreement, or to accept a replacement tenant, unless all outstanding accounts with us are settled in full.
Replacement tenant conditions
For a replacement tenant to be suitable it must:
• be a student and meet the accommodation preferences attached to your room (for example, a female-only flat);
• not have any rent arrears under any other rental agreements with Student Roost;
• not be an existing resident or have an existing 2026/27 room booking with Student Roost; sign a rental Agreement for the entire length of the remaining term of your tenancy agreement and secure it with payment of any required deposit.
If a suitable replacement tenant is found and approved by us (at our sole discretion), we will release you from your tenancy agreement and your liability to pay rent from the start date of the replacement tenant’s tenancy period, provided that the replacement tenant has signed their tenancy agreement and paid any required deposit on or before that date.
Student Roost will return your damage deposit (if any), minus any deductions relating to unpaid rent or the condition of your room/flat upon departure.
A tenancy takeover Fee of £50 will apply. This non-refundable fee covers the administrative costs associated with changing your tenancy agreement. YOU ARE ONLY PERMITTED TO DO THIS UNTIL 31 MAY 2027. FROM AND INCLUDING 1 JUNE 2027 AN OCCUPATION TAKEOVER IS NOT POSSIBLE.
CANCELLATION CRITERIA (EXCEPTIONS ALLOWING CANCELLATION)
You may be eligible to cancel your tenancy agreement if you meet one or more of the following Cancellation Criteria:
1. Visa Refusal – your application for a visa has been declined (this does not include situations where your visa has been granted and subsequently withdrawn);
2. Academic Results – you have failed to obtain the required grades to study at university at the start of the 2026/27 academic year, and as such, you do not have student status; or
3. Exceptional Circumstances – you meet the cancellation criteria and requirements set out in the ANUK/Unipol National Code in respect of tenancy agreements (which may include serious medical grounds or bereavement).
In all cases, sufficient evidence to support your request must be provided.
What constitutes sufficient evidence will be determined by us (acting reasonably), and may include official written documentation from UCAS, visa authorities, or an embassy, supporting your stated reason for cancellation.
How to submit a cancellation request
To submit a cancellation request where you meet the Cancellation Criteria, please completing this form including all relevant supporting evidence.
Failure to provide sufficient evidence may delay our decision. We will respond either:
• confirming our decision; or
• requesting further information if required.
If you submit a cancellation request which satisfies the Cancellation Criteria before the tenancy start date (and you have not checked in to the property), you will be released from your obligations under the tenancy agreement from the tenancy start date, provided that sufficient evidence has been shared with us within 4 weeks of the date upon which you submit your cancellation request.
If you submit a cancellation request which satisfies the Cancellation Criteria after the tenancy start date you will be released from your tenancy agreement from the date that is four (4) weeks after sufficient evidence has been shared with us and you will remain liable for rent from the tenancy start date until then.
If a damage deposit has been paid, it will be returned following your release. However, if you have already moved into the accommodation, your deposit will be subject to deductions for:
• any unpaid rent during the period of occupancy up to the approved cancellation date; and
• any costs relating to the condition of your room/flat upon departure.
Important Notes
• The early end of the academic year, or early completion of any examination period, does not qualify as a valid reason for release from your tenancy. You will remain liable for rent for the full tenancy period stated in your tenancy agreement.
Student Roost
Updated October 2025
A. COOLING-OFF PERIOD
You can cancel your booking in writing by completing this form within 3 days of accepting your occupation contract. If you decide to cancel your accommodation booking within these 3 days, we will arrange a full refund of your deposit and/or any payments you have made.
If you book your accommodation on or after 1 August 2026, your cooling off period will reduce to 24 hours only from the point you accept it. If you do cancel your booking within these 24 hours, we will arrange the return of your full deposit and/or any payments you have made.
Please note that if you check in to your accommodation and collect the keys during the cooling-off period, the cooling-off period will immediately and automatically end at the point you accept the keys.
B. CANCELLING AFTER COOLING-OFF PERIOD HAS EXPIRED
If you wish to cancel your occupational contract but do not meet the Cancellation Criteria set out below, you will remain liable for the rent in full for the entire term of the occupational contract, unless we, at our sole discretion, elect to release you and subject to the conditions set out below.
If you wish to cancel your occupational contract after commencement of the term of your occupational contract, and we agree to release you, you will remain liable to pay rent for four (4) weeks from the date we notify you in writing of your release, unless a suitable replacement contract holder is found by you and approved by us (as set out below).
REPLACEMENT CONTRACT HOLDER
If you wish to cancel your occupational contract but do not meet the Cancellation Criteria, you may find a suitable replacement contract holder, and request our approval of the same (which shall be at our sole discretion).
To request a replacement contract holder, please complete this form .
Please note that we will not agree to release you from your occupational contract, or to accept a replacement contract holder, unless all outstanding accounts with us are settled in full.
Replacement contract holder conditions
For a replacement contract holder to be suitable it must:
• be a student and meet the accommodation preferences attached to your room (for example, a female-only flat);
• not have any rent arrears under any other occupational contract with Student Roost;
• not be an existing resident or have an existing 2026/27 room booking with Student Roost; sign an occupational contract for the entire length of the remaining term of your occupational contract and secure it with payment of any required deposit.
If a suitable replacement contract holder is found and approved by us (at our sole discretion), we will release you from your occupational contract and your liability to pay rent from the start date of the replacement contract holder’s tenancy period, provided that the replacement contract holder has signed their occupational contract and paid any required deposit on or before that date.
Student Roost will return your damage deposit (if any), minus any deductions relating to unpaid rent or the condition of your room/flat upon departure.
YOU ARE ONLY PERMITTED TO DO THIS UNTIL 31 MAY 2027. FROM AND INCLUDING 1 JUNE 2027 AN OCCUPATION TAKEOVER IS NOT POSSIBLE.
CANCELLATION CRITERIA (EXCEPTIONS ALLOWING CANCELLATION)
You may be eligible to cancel your occupational contract if you meet one or more of the following Cancellation Criteria:
1. Visa Refusal – your application for a visa has been declined (this does not include situations where your visa has been granted and subsequently withdrawn);
2. Academic Results – you have failed to obtain the required grades to study at university at the start of the 2026/27 academic year, and as such, you do not have student status; or
3. Exceptional Circumstances – you meet the cancellation criteria and requirements set out in the Code in respect of rental agreements (which may include serious medical grounds or bereavement).
In all cases, sufficient evidence to support your request must be provided.
What constitutes sufficient evidence will be determined by us (acting reasonably), and may include official written documentation from UCAS, visa authorities, or an embassy, supporting your stated reason for cancellation.
How to submit a cancellation request
To submit a cancellation request where you meet the Cancellation Criteria start by completing this form, including all relevant supporting evidence.
Failure to provide sufficient evidence may delay our decision. We will respond either:
• confirming our decision; or
• requesting further information if required.
If you submit a cancellation request which satisfies the Cancellation Criteria before the tenancy start date (and you have not checked in to the property), you will be released from your obligations under the occupational contract from the tenancy start date, provided that sufficient evidence has been shared with us within 4 weeks of the date upon which you submit your cancellation request.
If you submit a cancellation request which satisfies the Cancellation Criteria after the tenancy start date you will be released from your occupational contract from the date that is four (4) weeks after sufficient evidence has been shared with us and you will remain liable for rent from the tenancy start date until then.
If a damage deposit has been paid, it will be returned following your release. However, if you have already moved into the accommodation, your deposit will be subject to deductions for:
• any unpaid rent during the period of occupancy up to the approved cancellation date; and
• any costs relating to the condition of your room/flat upon departure.
Important Notes
• The early end of the academic year, or early completion of any examination period, does not qualify as a valid reason for release from your tenancy. You will remain liable for rent for the full tenancy period stated in your occupational contract.
Student Roost
Updated October 2025
This Cancellation Policy is compliant with the ANUK/Unipol National Code (the “Code”). The Code can change from time to time and, if anything in our Cancellation Policy conflicts with the Code, the Code will take precedence.
The Decision Making Period
A cooling-off period of three (3) days (the "Decision Making Period") applies, starting from the date you sign the Tenancy Agreement or the date of payment of the Holding Payment (whichever is earlier).
If you book your accommodation on or after 1 August 2026, the Decision Making Period will reduce to 24 hours only from the point you accept the booking. If you cancel your booking within these 24 hours, we will return to you any payments you have made.
You may cancel your Tenancy Agreement during the Decision Making Period by completing this form.
If you wish to cancel your Tenancy Agreement after the Decision Making Period, the provisions below will apply:
Cancellation and replacement tenants prior to the Tenancy Start Date
Process where Cancellation Criteria are met
To request to cancel your booking outside of the Decision Making Period and prior to the Tenancy Start Date as set out in the Tenancy Agreement, you must meet at least one of the following criteria:
1. Your application for a visa has been declined. Please note that this does not include situations where your visa has been granted and subsequently withdrawn;
2. You have failed to obtain your grades to study at a Specified Educational Institution and as such do not have appropriate student status; and / or
3. You otherwise meet the cancellation criteria and requirements as set out in the Code, which may include serious medical grounds
(the "Cancellation Criteria").
You must provide sufficient evidence demonstrating that you meet the above criteria at the same time as you request to cancel your booking. What constitutes sufficient evidence will be determined by us (acting reasonably) and may include official written documentation from UCAS, visa authorities or an embassy, supporting your stated reason for cancellation. Failure to provide sufficient evidence may delay our decision. We will respond either:
• Confirming our decision; or
• Requesting further information if required.
If you meet one or both of the above Cancellation Criteria and can provide us with sufficient evidence demonstrating that you meet the above criteria, your request for cancellation will be granted and you will be released from your obligations under the tenancy agreement..
If you have already paid your first instalment of Rent at the date your cancellation request is granted, we will refund you the first instalment of Rent less any Holding Payment paid.
Process where the Cancellation Criteria are not met
If you need to cancel your booking outside of the Decision Making Period and prior to the Tenancy Start Date as set out in the Tenancy Agreement, but cannot meet the Cancellation Criteria set out above, you will remain liable in full for the Rent for the full term of the Tenancy Agreement unless we, at our sole discretion, elect to release you and subject to the conditions set out below.
The conditions are as follows:
• Any decision made to release you from your Tenancy Agreement for any reason that does not fall within the Cancellation Criteria is made by us, at our sole discretion, on a case by case basis;
• If we agree to release you, you will remain liable to pay rent for four (4) weeks from the date we notify you in writing of your release, unless a suitable replacement tenant is found by you and approved by us (as set out below); and
• We will not agree to release you from your Tenancy Agreement, or to accept a replacement tenant, unless all outstanding accounts with us are settled in full.
You may find a suitable replacement tenant, and request our approval of the same (which shall be at our sole discretion). For a replacement tenant to be suitable they must meet the following non-exhaustive requirements:
• Be a registered student at a Specified Educational Institution and meet the accommodation preferences attached to your room (for example, a female-only flat);
• Not have any rent arrears under any other tenancy agreements with the landlord or its affiliates;
• Not be an existing resident or have an existing 2026/27 room booking with the landlord or its affiliates; and
• Sign a tenancy agreement for the entirety of the remaining term of your Tenancy Agreement and secure it with payment of any required deposit.
If a suitable replacement tenant is found and approved by us (at our sole discretion), we will release you from your Tenancy Agreement and your liability to pay Rent, from the start date of the replacement tenant’s tenancy period, provided that the replacement tenant has signed their Tenancy Agreement and paid any required deposit on or before that date.
Cancellation and replacement tenants after the Tenancy Start Date
Subject to the conditions below, you may terminate this Tenancy Agreement if you:
• Withdraw from your institution of study;
• Have been excluded from your institution of study;
• Have been refused admission to your institution of study; and / or
• Have been absent from your course at your institution of study for more than 60 days due to illness and have agreed with your institution of study to suspend your studies.
You may only exercise the right to terminate the Tenancy Agreement if you satisfy all of the following conditions:
• You must give the landlord / manager at least 4 weeks' written notice;
• The notice must state your intended date of departure;
• At the same time as providing the notice, you must give us evidence (to our reasonable satisfaction) of your non-student status of your suspension from studies due to illness; and
• You move out of the accommodation on or before the departure date stated in the notice.
Unless the above conditions are met, you will remain liable for the rent for the full term of the Tenancy Agreement. The early end of the academic year, or early completion of any examination period, does not qualify as valid criteria for release from your Tenancy Agreement.
After the Tenancy Start Date, requests for room moves or for us to accept a replacement tenant to take over your tenancy will be managed based on availability and at our sole discretion. An Administration Fee of £50 will be payable in each instance if agreed to by us and you will be responsible for cleaning the room in accordance with the terms of the Tenancy Agreement.
Requests for replacement tenants received after 1 June within the Tenancy Period will not be accepted.
If a damage deposit has been paid, it will be returned following your release. However, if you have already moved into the accommodation, your deposit will be subject to deductions for:
• Any unpaid rent during the period of occupancy up to the approved cancellation date; and
• Any costs relating to the condition of your room/flat upon departure.
CANCELLATION BEFORE CHECK-IN
1. Student Roost may cancel your booking at its discretion at any time before you check-in to the property if:
(i) you have any rent arrears or owe any amounts/fees under any prior tenancy agreement or occupation contract with Student Roost or any member of its group;
(ii) you have not paid the rent due by the rent date, according to the payment frequency chosen during the booking process;
(iii) you have not paid the damages deposit; or
(iv) you have not provided your guarantor's signed guarantee agreement (a) within 14 days of signing your tenancy agreement, or (b) before your check-in date, whichever is the earlier.
2. Unless you have made arrangements with Student Roost for late arrival, Student Roost shall be entitled to terminate the tenancy agreement at any time before you take occupation, without notice to you, if you have not taken up residence within fourteen (14) days of the start of the tenancy period but you will be liable for the rent up to and including the date of termination.
3. Student Roost may terminate your tenancy agreement at any time before the first day of the tenancy period if, for the tenancy period, you are not able to start or continue your course of study at your chosen Specified Educational Institution. If you are not able to start or continue your course of study, you must notify Student Roost in accordance with the terms of Student Roost’s 2026/27 Cancellation Policy.
TERMINATION DURING TENANCY PERIOD
4. Student Roost may terminate your tenancy agreement at any time during the tenancy period if:
(i) you cease to be student in full time education at a Specified Educational Institution;
(ii) you engage in any criminal or anti-social behaviour; or
(iii) you breach or fail to observe any obligation or other term of your tenancy agreement.
Student Roost will comply with all applicable laws when terminating your tenancy agreement in these circumstances.
The effect of such termination will be to end the tenancy period but will not release you from any outstanding obligation and you will still be liable for the rent up to and including the date of termination and any other payments due.
Full details of the circumstances when Student Roost can terminate your tenancy agreement are set out in your tenancy agreement. You are advised to read the tenancy agreement carefully.
Student Roost
May 2026