Can I change my room if I don't like mine?

Learn what your options are if you arrive and you are not satisfied with your room.

We want to make sure that every student who lives with us feels comfortable and at home in their property. 

Our teams will match you to a room and flat based on any additional requirements you have outlined in your booking, but this can’t always be guaranteed. If you haven’t listed any additional requirements, we take into consideration your age, year of study and other information provided to us upon booking when allocating you to a flat. 

 

I don’t like my room/flat – can I change to another?

We never want you to dislike where you live and if we can do something to make your living experience better, we will.

We would always advise speaking to your property team directly if you would like to change/move rooms. They will be able to see the room availability, so they can advise you of any empty rooms that you can swap to.

It’s important to note that we can’t offer a room which is graded lower than your current room. For example, if you are in an en-suite silver room but the only available spare rooms in the property are en-suite bronze, we wouldn’t be able to make the swap. However, you can upgrade if there is availability: for example, moving from an en-suite silver to an en-suite gold. 

 

My additional requests weren’t met – what can I do?

When additional requests are made during the booking process, our property teams try their best to accommodate as many requests as possible. These requests aren’t guaranteed and are dependent on the availability at your property. 

 

I requested to share a flat with my friends, but I haven’t been placed with them

Requests to share a flat with a group of friends can be made in two ways:

  1. Using the Group Booking function when making your booking
  2. Putting the name(s) of the friend(s) you wish to be allocated with in the additional information section of the booking process.

Find out more about how to book with friends.

 

Additional information requests are not guaranteed, but our property team members do everything they can to ensure requirements are met, based on property availability. 

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