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Payments & Refunds

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How do I pay my rent?

Whether you’ve booked to live with us already or just want to get informed beforehand, take a look below for all you need to know about paying your rent with us at Student Roost.

Will I need to pay a deposit?

Under certain circumstances, you may be required to pay a deposit. Find out more here.

Can I cancel my booking?

We'd hate to see you cancel your booking with us, but sometimes circumstances change and you’re left with no other option – we get it!

I am awaiting a refund. What is the process?

Are you awaiting a refund and want to know when you can expect it? Here’s how it all works.

What do I do if I'm struggling to pay my rent?

We understand that the cost of living is high and adjusting to managing your finances can be tricky. See our advice here.

I booked through my university - who do I pay?

If you booked a room with us via your university, your payment dates and terms will be dependent on your university.

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