Help Centre
Got a question? You've come to the right place.
All Topics
Parents & Guardians
I'm a parent/guardian of a student. Where can I find more information?
What is a guarantor?
Are your properties safe?
What support is available for students during their stay?
International Students
Do I need a student visa?
What essentials do I need to bring with me?
Can I get items delivered to the property ahead of my arrival?
What should I do when I arrive in the UK?
Safety & Wellbeing
How and where can I access wellbeing support?
I'm concerned about my mental health. What support is available?
What's covered by my insurance policy?
What do I do if I experience anti-social behaviour?
Payments & Refunds
How do I pay my rent?
Will I need to pay a deposit?
Can I cancel my booking?
I am awaiting a refund. What is the process?
During Your Stay
Can I access free Wi-Fi during my stay?
How do I log a maintenance issue?
Do I need to book a social space?
What should I do if I have a complaint?
Moving In
What do I need to do before I arrive?
When can I arrive?
How do I check in?
What can and can't I bring with me?
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